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FAQ
Frequently asked questions
- My SMS messages do not get sent.
- Why are there SMS and Email inputs for the Police and Ambulance services?
- I have used my 6 free SMS credits, how do I obtain more?
- Why is the location sent through the Emergency modes sometimes not precise?
- Will KamAlert work with an iPod?
- How do I find my iPhone UDID, needed when purchasing SMS credits?
- If I input a telephone number in Surveillance or Emergency modes in the Police/Medical fields, will a voice message be sent?
My SMS messages do not get sent.
In Settings you need to input your contact numbers using the International dialing code of "00" or + Country code and Telephone number to ensure SMS's are sent correctly.
Why are there SMS and Email inputs for the Police and Ambulance services?
In some countries there are facilities to send SMS/email messages to the relevant authorities.In your country you can enquire with those authorities if they can receive either emails or SMS's. Remember that you can use the Police and Ambulance fields for a third personal contact if you wish.
I have used my 6 free SMS credits, how do I obtain more?
As it is impossible to send SMS's directly from the APP with the iPhone, we have to purchase SMS's from a third party. You can buy these from our website.
Why is the location sent through the Emergency modes sometimes not precise?
- If the iPhone is inside a building when the emergency buttons are activated, then the location shown will be the last outdoor location recorded. This is because the iPhone cannot use the GPS feature indoors.
- There is always some small degree of error in GPS locations.
Will KamAlert work with an iPod?
No, KamAlert will not work with the iPod Touch as it has no camera.
How do I find my iPhone UDID, needed when purchasing SMS credits?
- The easiest way to insert the UDID is to connect your iPhone to your computer, open iTunes on the computer and click on the "Serial Number". The UDID will appear and you can then "cut and paste" into the form.
If I input a telephone number in Surveillance or Emergency modes in the Police/Medical fields, will a voice message be sent?
There is no prerecorded voice message, and when the iPhone connects to the receiving telephone number, it will act as a normal telephone call. The receiving party will hear whatever the iPhone picks up through its microphone.